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Frequently Asked Questions
How can I request a quote?
You can request an order by phone, e-mail or through our contact us page. E-mail usually works best.
In order for us to be able to give you an accurate quote or estimate the following will be required:
The type of garment you want to use for your printing project.
The number of garments and the sizes of each garment you need.
We will most likely need to see a low resolution .jpg of your graphic to determine the number of colors in your design.
We will need to know what size (width x height) you intend for your graphic to be.
With the above information we should be able to give you an accurate estimate on producing your order. Estimates are valid for 30 days, after 30 days we recommend requesting a new estimate as cotton prices and other factors beyond our control may cause your previous estimate to be invalid.
What is the order process?
Education. You will need to know what garment you want to use, and should be familiar with what you intend to accomplish. Our website should help you to be more informed, please take some time educating yourself on the different print methods, available inks, and other aspects of the printing process so you can make an informed decision on the technical aspects of your project.
Request for quote. Contact us via e-mail, phone or through our contact us page with the details of your order.
Order acceptance. Upon acceptance of your quote we will require a 50% deposit to process your order and slate it for production.
Garment procurement. Upon receipt of your deposit, we will order in the garments to fill your order.
Art Approval. You will be e-mailed a mockup of your artwork and layout for approval on one of our templates. We must have a response via e-mail or fax approving your design, layout and placement, we will not process your order further until we have received your approval.
Order production. Upon final art and layout approval your order will be slated for production and will be produced as quickly as we have press time available for your printing.
Finishing and packaging. If you have special finishing or packaging requirements, we will prepare your order to meet your requirements after printing.
Final Invoicing. Once production is complete we will prepare your final invoice, add any shipping costs, and send you your final invoice via e-mail.
Final Payment. Final payment is required prior to shipping. Once have received your final payment we will ship your order or you may come in and pick it up if you are local. Please note our shipping closes out at 4PM PST daily, if we receive your final payment after 4PM PST your order will ship on the next business day.
Do you have a minimum order?
Yes, our minimum order policy is subject to change dependent upon current work load; however, we strive to maintain the following policies:
Custom Relabel orders require a minimum of 144 pcs.
Standard Prints: 36 pcs or 12 pcs per color in your artwork to be printed (custom) or 72 pcs (contract).
Jumbo Prints: 144 pcs per design.
All Over Prints: 144 pcs per design
What are the available print sizes?
Standard Prints - up to 16" w x 18" t, maximum of 14 colors on dark garments.
Jumbo Prints - up to 20" w x 28" t, maximum of 14 colors on dark garments
All Over Prints - up to 43 1/2" w x 40" t, maximum of 8 colors (with art approval)
What are the order terms?
Spreading Ink produces custom products - as such we require a 50% deposit on all custom orders prior to work beginning.
Artwork charges are due in advance of any work being performed. Please note that artwork charges are billed by the hour, and are an estimate based upon the information we collect from you prior to invoicing regarding your needs. If your artwork creation time exceeds our initial estimate additional charges may apply. Charges for artwork creation cover the time we spend putting your graphics together, they do not cover transfer of copyright and if you desire full copyright to your artwork please inform us during your interview as additional charges will apply for full copyright transfer.
Orders not picked up or paid for and shipped within 10 days of order completion will be charged an additional storage and financing charge.
Contract customer orders do not require an up front deposit, but payment in full is expected prior to shipping or pickup of order.
Credit term customers - accounts must be current and in good standing prior to release of order for shipping or pickup. Orders placed on accounts which have outstanding or past due payments will be held until account is brought current and all charges paid for.
Additional terms and conditions apply. You may view a full listing of our order terms and conditions here, alternatively you may download a PDF formatted copy of them.
How long does it take to get my order?
Spreading Ink strives to complete all jobs within 10 business days from approval and receipt of final art and deposit.
If you have chosen a garment that is not currently available this may impact your orders production time.
We cannot be responsible for out of stock or unavailability of chosen garments, but if the garment you have chosen is currently unavailable or if it will slow down your production time we will work with you to procure a suitable substitute or you can choose to wait until your chosen garment is available.
Can I rush my order to receive it faster?
Yes, we can often do your order faster for a fee. Rush order fees are currently as follows:
1 business day – 100% of invoice
2-3 business days – 75% of invoice
4-5 business days – 50% of invoice
Guaranteed delivery date 5-10 business days 25% of invoice
Spreading Ink only guarantees that an order will be processed and manufactured in time to ship to meet a guaranteed delivery date.
Once an order has been shipped, Spreading Ink assumes no responsibility for lost, misdirected or shipments that arrive late due to shipping issues.
Spreading Ink may, in its sole discretion waive the above rush fees if current production demands allow us to do your order faster.
How can I reduce the cost of my order?
Order at the next price break (at 72, 144, 300, 600, 1000, etc .)
Print your graphics in a smaller format (IE: standard print vs. jumbo print)
Print in fewer locations with fewer colors
Choose more economical garments
Do not relabel your garments
Do you guarantee your print quality?
We strive to make all of our customers happy, but occasionally we do make a mistake. In such cases we will work with you to correct the deficiency within the following guidelines:
All customers are responsible for inspecting their orders upon delivery - any order thathas been delivered for more than 48 hours is not subject to return
All returned orders are subject to inspection by Spreading Ink before credit will be allowed.
No goods are returnable unless damaged by Spreading Ink, and prior arrangements need to be made before returning an order.
Return shipping is the sole responsibility of the customer.
If Spreading Ink determines the order was faulty Spreading Ink reserves the right to reprint the order or issue the customer a credit for the order. Spreading Ink does not provide refunds on orders.
Guarantee only extends to print quality - we do not guarantee garment choice or customers satisfaction with the garment itself. We highly recommend customers educate themselves as to available garment choices or order sample garments ahead of printing to ensure you are happy with your garment choice for your project.
Orders and guarantees are subject to the information, policies and guidelines listed in our terms and conditions as listed here. You may also download a copy of our terms and conditions in PDF format from our downloadable resources page.
What shipping methods are available to me?
Our primary method of shipping is through UPS ground services.
Due to our high shipping volume, Spreading Ink enjoys UPS 100 weight shipping rates and we pass along these savings to our customers as we only charge for actual shipping costs.
Other methods available are as follows:
UPS Overnight, two day, or three day services: Rush shipping is available for actual UPS charged costs.
UPS Freight: Available on shipments of 25 cases or 1,000 lbs or more which are going to be delivered to a business. To use this shipping method you must inform us at time of order that you want your order to go UPS Freight for your shipping method
UPS Third Party: If you already have a UPS account and prefer to have your shipping billed to your account number, let us know. We can ship your order on your UPS account and the shipping will bill directly to you from UPS.
FedEx: If you have a FedEx account and prefer to have your garments shipped this way on your account number we can do this for you for a small fee, please contact us for more information.
Freight LTL: Orders of 25 cases or 1,000 lbs or more can ship via the Freight Carrier of your choosing. Certain requirements and restrictions apply, please contact us for details.
Do you accept international orders?
We do take international orders; some restrictions apply please contact us for details.
If you are ordering from outside of the United States and having your order shipped internationally we recommend the following:
Do some research. You will likely save money by using a freight forwarding company based in the United States that regularly ships to your country. We will ship to your freight forwarder, and they forward your order on to you.
You will be responsible for all VAT, and any other taxes or import fees charged by your country.
Estimates for international shipments are only estimates and actual charges may be higher or may have additional taxes, import fees or other charges beyond shipping costs. Spreading Ink only charges for actual costs as billed by your shipping company of choice, however, we do not warrant that the estimate will include all required import taxes or fees.
International shipments will increase the time it will take for you to get your order. Please plan accordingly.
